The textbook comments that five common objects for
legal communication are to understand,
to explain and advise, to negotiate, to advocate and to persuade.[1]
For me to be able to understand a client, I need to make them feel comfortable and act
in a manner so as to promote a trustworthy attitude and personality. Once they feel at ease to provide me
with the information needed, I will be able to ascertain their perception of the
issue at hand.[2] Another great way to assist in understanding
the message that a client or colleague is trying to impart, is to exercise active
listening. I feel that this is a
very effective tool to show people that you are hearing them.
Ask questions.
Double-check and confirm instructions. Clarify your understanding of what has just been
communicated. Use attentive body
language. Respond and comment to
what is being said.[3]
I must also be mindful of adjusting my communication
techniques where the way I am communicating is not suitable for the particular
person I may be communicating with (i.e. if English is not their first
language, if they have literacy problems, they may be of a different culture or
may not understand formal legal language).[4] It may be that I am required to
communicate complex legal issues in plain and simple English and I must have
the flexibility and skills to do so.[5]
Effectively understanding what is being conveyed to me
will help me to explain the legal
issues to my client and advise them in
a clear and concise manner. While
a thorough knowledge and diligent research of the law is required to advise a
client accurately about their legal rights and obligations, there are many
other aspects to explaining and advising.[6] Communication skills are vital. The textbook mentions that it is
important to be clear with clients about realistic expectations in regards to
the outcome of their matter.[7] I would not want to lead a client on
with the belief that they are absolutely acting reasonably by suing an entity
for millions of dollars, and that they can expect to receive every penny that
they assume they are owed, when it is obvious to me that it is a pipedream. Lawyers need to be aware of the
client’s desired outcome, or goal of their legal action, but being a competent
advisor means letting a client know when these goals are unreasonable or
unrealistic.
This leads me to another important part of explaining
and advising clients. Show
empathy. If a person requires
legal advice and assistance, majority of the time, this person is not
experiencing the highlight of their life.[8] There is a fine line between showing
empathy and becoming emotionally involved, and as a legal professional it is
important not to become emotionally involved. But showing genuine empathy will ensure the client feels
that they have been heard and respected and will create a professional
relationship based on trust and rapport.[9]
To negotiate
effectively, knowledge of the client’s desired outcome is required. Determine what the client would ideally
like to achieve, and once it has been established whether it is realistic, work
toward that goal.[10] There are different types of
negotiation and it would prudent to establish which approach is likely going to
achieve the desired outcome.
Particularly in alternate dispute resolution, an interest-based approach
would be used to provide the most mutually satisfactory outcome for the
parties involved.[11]
Legal advocacy
is normally performed in a courtroom.[12] Personally, I am not interested in
becoming a barrister, but advocacy is definitely a valuable quality to learn
and practice, and something that will be useful in other areas of the legal
profession. The main point I got
from the textbook regarding being a good advocate is to be well prepared.[13] Research the case and related topics so
that you have a thorough understanding of the facts.[14] Plan the structure of your argument.[15] Practice your argument.[16] Know the substantive law and the procedural
rules of the applicable jurisdiction.[17]
The textbook highlights the point that both
negotiation and advocacy share a common integral aim – to persuade.[18] This is definitely a skill I would love
to sharpen. I am eager to learn
and quickly recognise logical fallacies so that I am able to avoid using them
in my arguments. The ability to
recognise these fallacies will also enable me to identify flaws in arguments
against my position. This skill
will also then help to make my argument more convincing to others, and will
build trust and a credible reputation with clients and colleagues, as they will
be able to see that my arguments are based on facts and sound reasoning.[19] And what can be more persuading than
fact?
I am determined to communicate well in both verbal and
written form, to convey my message clearly and concisely, and to ultimately be
an effective, appropriate and persuasive legal communicator.
[1] Nikolas James and
Rachael Field, The New Lawyer (John
Wiley & Sons Australia, Ltd, 2013) 309.
[2] Ibid.
[3] Ibid 326.
[4] Ibid 315.
[5] Ibid.
[6] Ibid 310.
[7] Ibid 311.
[8] Ibid 328.
[9] Ibid.
[10] Ibid 311.
[11] Ibid.
[12] Ibid 312.
[13] Ibid 313.
[14] Ibid.
[15] Ibid.
[16] Ibid.
[17] Ibid.
[18] Ibid 314.
[19] Ibid.